Privacy policy
Introduction
With the development of the new communication tools, special attention needs to be focused on protecting privacy. That is why we undertake to respect the confidentiality of the personal information we gather.
Gathering of personal information
We gather the following information:
- Name
- First name
- Mailing address
- Postal code
- Email address
- Phone / fax number
- Credit card number
- Gender / Sex
- Age / Date of birth
- Academic / Training record
- Profession
- Drug store number (veterinary beneficiaries)
- OMV registration number (veterinary beneficiaries)
- VAT no.
The personal information we collect is gathered in forms and through the interactivity established between you and our Website.
Some information is collected in order to meet applicable law and standards regarding the distribution of veterinary drugs.
We also use, as indicated in the following section, cookies and/or log files to gather information on you.
Forms and interactivity:
Your personal information is gathered by means of forms, these being:
- Application form to become a customer
- Contact form
We use the information thus gathered for the following ends:
- Follow-up of the order
- Information / Promotional offers
- Statistics
- Contact
- Management of the Website (presentation, organisation)
- Adherence to applicable law and standards regarding the distribution of veterinary drugs
Your details are also gathered by means of the interactivity that may be established between you and our Website, as follows:
- Statistics
- Contact
- Management of the Website (presentation, organisation)
We use the information thus gathered for the following ends:
- Correspondence
- Information for promotional offers
Log files and cookies
We gather certain information by means of log files and cookies. This information is mainly the following:
- IP Address
- Operating system
- Pages visited and search requests
- Time and day of the visit
Use of such files enables:
- Improvement of the service and personalised reception
- Personalised consumption profile
- Follow-up of the order
- Statistics
Right of opposition and withdrawal
We have undertaken to offer you the right to oppose and withdraw your personal information.
The right to oppose is understood to be the possibility offered to browsers to refuse to have their personal details used for certain ends mentioned at the time they are gathered.
The right to withdraw is understood to be the possibility offered to browsers to demand that their personal details no longer figure, for example, in a mailing list.
These rights can be exercised on request to:
Rue le Marais 17, Villers-le-Bouillet 4530<br>
Courriel : laurence.ulrici@alcyonbelux.be<br>
Phone: +3243383490<br>
Section of the website: http://www.alcyonbelux.be/
Access right
We undertake to acknowledge an access and rectification right to the persons concerned who wish to consult, modify or even delete their information.
These rights can be exercised on request to:
Rue le Marais 17, Villers-le-Bouillet 4530<br>
Courriel : laurence.ulrici@alcyonbelux.be<br>
Phone: +3243383490<br>
Section of the website: http://www.alcyonbelux.be/
Safety
The personal information we gather is kept in a secure environment. The persons working for us are required to keep your information confidential.
To ensure the security of your personal information, we have used the following measures:
- SSL (Secure Sockets Layer) protocol
- SET (Secure Electronic Transaction) protocol
- Management of access - authorised person
- Management of access - person concerned
- Network monitoring software
- Computer backup
- Development of digital certificate
- ID / password
- Firewalls
We undertake to maintain a high degree of confidentiality by integrating the latest technological innovations to guarantee the confidentiality of your transactions. However, as no mechanism provides maximum safety, there is always some risk when using Internet to send personal details.
Label
Our commitments concerning protection of personal details meet the requirements of the following programme:
- Comodo
Legislation
We undertake to adhere to the provisions of Law 8 December 1992 regarding the protection of privacy with respect to the processing of personal details and its implementation decrees.